Privacy Policy
Introduction
AllegianceRCM (“AllegianceRCM,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or use our services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect information in the following ways:
Information You Provide Directly
When you contact us, request information, submit a form, schedule a consultation, or engage our services, we may collect:
- Name
- Company or Practice Name
- Email Address
- Telephone Number
- Mailing Address
- Professional Information
- Information related to your healthcare organization
- Any other information you voluntarily provide
- Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Referral Sources
- Date and Time of Access
- Website Usage Statistics
This information helps us improve website functionality and user experience.
How We Use Information
We may use collected information to:
- Respond to inquiries and requests
- Provide requested services
- Schedule consultations or meetings
- Deliver customer support
- Improve our website and services
- Communicate service updates
- Send marketing communications where permitted by law
- Monitor website performance and security
- Comply with legal and regulatory obligations
- Healthcare Information and HIPAA
AllegianceRCM provides Revenue Cycle Management and healthcare administrative services to healthcare organizations.
When acting as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA), AllegianceRCM complies with applicable HIPAA requirements and Business Associate Agreements (BAAs) executed with our clients.
Protected Health Information (PHI) received in connection with client services is handled in accordance with HIPAA regulations and applicable contractual obligations.
This website is not intended for transmitting Protected Health Information (PHI). Visitors should not submit patient-specific medical information through website forms or unsecured email communications.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Measure marketing effectiveness
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
Information Sharing and Disclosure
We do not sell, rent, or trade personal information to third parties.
We may share information with:
Service Providers
Trusted vendors who assist us in operating our business, such as:
- Website hosting providers
- IT service providers
- Email communication platforms
- Analytics providers
These providers are contractually obligated to protect information appropriately.
Legal Requirements
We may disclose information when required by law, court order, government request, or to protect our legal rights and interests.
Business Transactions
In the event of a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of the transaction, subject to applicable confidentiality obligations.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
These measures may include:
- Access controls
- Secure authentication procedures
- Encrypted communications where appropriate
- Employee confidentiality requirements
- Security awareness training
While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain information only as long as necessary to:
- Fulfill business purposes
- Provide requested services
- Meet contractual obligations
- Comply with legal, regulatory, and record-retention requirements
When information is no longer required, we take reasonable steps to securely delete or destroy it.
Third-Party Links
Our website may contain links to third-party websites. AllegianceRCM is not responsible for the privacy practices, content, or security of external websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
Marketing Communications
We may occasionally send informational updates, newsletters, service announcements, or marketing communications.
You may opt out of receiving marketing communications at any time by following unsubscribe instructions or contacting us directly.
Children’s Privacy
Our website and services are intended for healthcare professionals, organizations, and adults.
We do not knowingly collect personal information from individuals under the age of 13.
Your Rights
Depending on your jurisdiction, you may have rights related to your personal information, including:
- Access to information we hold about you
- Correction of inaccurate information
- Deletion of certain information
- Restriction of processing
- Withdrawal of consent where applicable
Requests may be submitted using the contact information below.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will become effective upon posting the updated version on our website.
We encourage users to periodically review this Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact:
AllegianceRCM
Website: www.allegiancercm.com
Email: info@allegiancercm.com
For privacy-related inquiries, please contact us using the information above.